Our Customer Policies

Fair and Simple Terms

We believe in transparent, honest transactions. Below you can review clear information about our flat-rate delivery, simple return processes, and how we safeguard your mobile account.

Shipping & Delivery

Returns & Exchanges

We deliver across India with reliable partners. Enjoy a flat rate of ₹49 on standard orders, or qualify for free delivery when your cart exceeds ₹499.

We offer a 7-day return window for unused handmade products. Items must remain in their original packaging with all artisan tags intact.

Orders are processed within 24 hours of confirmation. Delivery typically takes 3 to 5 business days across all major Indian cities.

To initiate a return or exchange, please message our dedicated support team directly via WhatsApp with your registered mobile number.

Data Privacy & Security

Your security is our priority. We use secure Mobile OTP login to eliminate risky passwords, keeping your account safe and checkout fast.

We never sell your personal information. Your mobile number and order history are strictly protected under encrypted protocols to ensure absolute confidentiality.